This article will cover how to register to a supplier portal for both the first time as a supplier and registering as an additional user to an existing supplier account. If you have previously registered with a supplier portal and are looking for help logging in or with your password, refer to the article on Logging In to a Portal.
Each supplier portal is independent to the buying organisation listed on the landing page and has its own unique link. Suppliers may work with multiple buying organisations who partner with Atamis, therefore a unique suffix is added when a username is generated by the system to maintain distinct usernames in each portal (eg. bob@example.co.uk.suffix1 and bob@example.co.uk.suffix2). Ensure you are accessing the correct portal with the appropriate username when following this guide. Note that a buying organisation's portal may differ slightly from the images in this guide due to specific configuration settings.
When a company is registered with the Atamis Supplier Portal, a corresponding Supplier Account is created for that company. A Supplier Account can have multiple contacts associated with it, meaning individual users with individual logins to the Supplier Account. See below for how to join an existing account and our guidance on managing contacts for more information.
Register for a Portal Account
When accessing a buying organisation's Supplier Portal for the first time, click Register Here from the landing page and complete the required form.
If you cannot click the Register Here button, please ensure you have scrolled to the bottom of the page and accepted all cookies and try again.
If the buying organisation has enabled D&B+, you may be prompted with an option for a Dun and Bradstreet Search which will enable you to find your company details and autofill them on the registration form. Alternatively you can proceed without the D&B+ search.
Complete the registration fields as they appear on the screen, including any CAPTCHA requests to verify you are a human. All required fields will be marked in red. Click Submit.
The system will perform a duplicate check and present a list of potential duplicate companies that are already registered on the portal. If your company is listed, please check the box beside your company's name and click Join Company and see additional guidance provided below. If this is the first time your company is registering with the Supplier Portal, you can proceed past this step by clicking Create Company.
You will receive a welcome email with your username and a link to set up your password. Please make note of your username and the suffix appended to it as shown in the email for logging into the same Supplier Portal in the future.
It is important that if you are registering as an additional contact for a company that has already registered with the buying organisation's portal, you select Join Company. If you don't, another supplier record will be created in the back end of the system.
If a duplicate account has already been created, our support team can merge the accounts for you (often referred to as a merge request). You don't need to raise a separate request. See How do I merge duplicate supplier accounts? for what to send us.
Joining an Existing Company
If your company already has an existing account on the buying organisation's Supplier Portal, you should see your company name appear in the duplication check performed by the system when registering. Check the box next to your company name and click Join Company. When Join Company is selected upon registration, an email is sent to all existing contacts under that organisation's supplier account notifying them that you have asked to join their organisation in the portal. You will receive an email that your request has been sent to other users who are already registered with your organisation.
If you received an email notifying you that someone is trying to join your supplier organisation on the portal, login to the portal and click the link that was sent in the email. You will be prompted to accept or reject their request to join your organisation. If you recognise the individual, click Accept.
Once another member of your organisation has accepted your request, you will receive a welcome email with your username and a link to set up your password. Please make note of your username and the suffix appended to it as shown in the email for logging into the same Supplier Portal in the future.
If you are experiencing issues with joining a company account, or no one on your organisation's account is able to approve your request (for example because they have left), contact our support team from your work email with your full email signature, and tell us the name of the portal you're registering on. If you're not a director of your company, please also include written approval from a director confirming you should have access. We need this for our audit trail and can't grant access without it.
Multiple Accounts
Ideally a single supplier account should exist for each supplier's legal entities. If a user wishes to maintain multiple supplier legal entities, they will need to use separate email addresses in order for the system to allow them to register. This restriction exists to minimise account duplication and ensure that company details and user contact information is matched appropriately.
If a duplicate account has been created for the same legal entity, see How do I merge duplicate supplier accounts?