Our support team is available Monday to Friday, 8am to 6pm (UK time).

The team is not available at weekends or on UK bank holidays.

Getting help outside these hours

You can still contact us through the chat at any time. Our AI assistant, Ami, can help with many common questions straight away, such as registering on the portal or finding tender documents.

If you need to speak to a member of our team outside support hours, leave your name and email address in the chat along with a short description of your question. We'll reply by email on the next working day.

Getting help during support hours

During support hours, you can ask Ami to transfer you to a member of our team. If you need to step away before someone joins, leave your email address in the chat so we can follow up with you.