If you didn't receive a password reset link, please verify the following:

• You entered your username with the appropriate suffix appended, not your email. Your username will have been provided to you via email confirmation when you registered for the first time. It will be the email you registered with followed by a .suffix that corresponds to the independent Buying Organisation's portal you registered with (ie. bob@example.uk.co.suffix). See a list of portal suffixes for our clients below. 
• As Atamis is hosted on the Salesforce platform, some account related emails are sent from Salesforce.com. Please check your junk and spam folders accordingly to see if the email was routed there. 

If you are still experiencing issues with resetting your password after following the steps above, our support team will provide assistance with manually resetting your password. 

Identify Portal Email Suffix

Use the list below to identify the correct suffix for the organisation linked to the ticket:

o   Advisory Conciliation and Arbitration Service (ACAS) - Email Suffix: “.acas”

o   Anchor Hanover Group - Email Suffix: “.anchor”

o   Building Digital UK (BDUK) - Email Suffix: “.bduk”

o   Department for Culture Media and Sport (DCMS) - Email Suffix: “.dcms”

o   Department for Environment, Food & Rural Affairs (DEFRA) - Email Suffix: “.defra”

o   Department for Work and Pensions (DWP) - Email Suffix: “.dwp”

o   London Borough of Enfield - Email Suffix: “.enfield”

o   Financial Conduct Authority (FCA) - Email Suffix: .fca

o   Department of Health and Social Care (DHSC) – Email Suffix: .hf

• This suffix also applies to these organisations – Any organsiation with NHS, ICS or ICB in the name, Care Quality Commission (CQC), London Procurement Partnership, UK Health Security Agency (UKHSA), Food Standards Agency, London Procurement Partnership.

o   Ealing London Borough Council - Email Suffix: “.lbe”

o   Money & Pensions Service (MaPS) - Email Suffix: “.maps”

o   Monmouthshire Building Society - Email Suffix: “.mbs”

o   Ministry of Housing, Communities & Local Government (MHCLG) - Email Suffix: “.mhclg”

o   National Crime Agency (NCA) - Email Suffix: “.nca”

o   New City College - Email Suffix: “.ncc”

o   Nuclear Decommissioning Authority (NDA) - Email Suffix: “.onenda”

• This suffix also applies to these organisations, Sellafield Ltd, Nuclear Restoration Services (NRS), Nuclear Waste Services, Nuclear Transport Solutions.

o   Office of Police, Fire and Crime Commissioner Northamptonshire (OPFCC Northants) - Email Suffix: “.opfcc”

o   Trinity College Dublin (TCD) - Email Suffix: “.tcd”

o   UK Export Finance (UKEF) - Email Suffix: “.ukef”

o   National Wealth Fund (UK Infrastructure Bank (UKIB) - Email Suffix: “.ukib”

o   UK Parliament - Parliamentary Commercial Directorate - Email Suffix: “.ukp”

o   UK Research and Innovation (UKRI) - Email Suffix: “.ukri”

o   West Sussex County Council (WSCC) - Email Suffix: “.wscc”